Below are just some of our Customer Testimonials.
For specific customer references please Contact us
Our Advantage
We pride ourselves on getting involved in the tough projects and in
getting them back on track! We find by using our proven process
methodology, and by taking incremental step changes, with a pragmatic
approach we have been able to deliver the right outcomes each and every
time.
The benefit to our customers by using this approach is a much reduced
risk, and a repeatable and predictable result in all projects we are
involved with. Conversely the benefit to CRM Solutions is the
establishment of strong Customer Trust and Loyalty.
Translating IT into Business Benefit and translating Business Goals into
deliverables via chosen IT technologies is what we do best.
Once you experience our approach and our results a high level of trust
will be established in all that we do.
CRM Solutions has exceptional experience, which has ensured the successful delivery of solutions, into the following functional groups and industries:
Banking and Finance
Call Centres and Helpdesks
Construction and Engineering
Educational and Training Services
Information Technology and Telecommunications
Manufacturing and Distribution
Medical and Health Services
Retail
Sales and Marketing
Service Delivery and Logistics
"We have appreciated the support of CRM solutions over the past few months. The "can do" attitude CRM Solutions have displayed has been terrific. I like to find suppliers of consulting services who we can view as trusted partners and I definitely think of CRM Solutions in this manner."
Stewart McGrath, Grays Online
The Challenge:
"We required the Remediation of Clarify eFrontoffice including addressing Performance and Instability issues. The challenge was to analyse the performance issues with Clarify; develop a solution and plan to improve the overall performance and stability of the system, in line with the Business defined Service Level Agreement."
The Solution:
Their Solution included:
Reviewing customised code to ensure that it complies with the Clarify standards and recommend what to do with non standard or redundant code.
Review and recommend the most appropriate n-tier architecture and how it should be implemented.
Review and recommend an approach to Database / Server tuning.
They also trained the current technical staff to become effective developers thus allowing them to continue supporting, upgrading and customising the system with minimum external assistance.
What we received:
Optimised Application Uptime at the Call Centres.
Faster response times, enabling the Call Centre to address Customer issues sooner.
By increasing the effectiveness of the Application across the whole business, Customer Services costs were able to be reduced.
More satisfied customers, staff and management by making the Application less complex to use.
A system which conforms to the Application Vendor's Standards to reduce the complexity and cost of upgrades.
Their Capability:
"CRM Solutions team of Consultants provided a range of consulting services, including training, project management, database performance tuning and performed a total Project implementation review. This was delivered within the required timeframe and Fujitsu's budget. They were extremely professional and provided information, assistance and advice whenever required. They made sure they were available 'on-call' at any time."
Sandi Douglas, IT Manager.
"We were facing significant Data Migration issues. CRM Solutions analysed our situation and went about getting us back on track. Based on previous experience with Consultants, this time we achieved our objectives on time and importantly to us, at a reduced cost"
Michelle Crabb, Telstra Saturn
