Projects & Recent News

Below is a brief look at some of the projects CRM Solutions has completed.

ProNamik SMS Messaging developed by CRM Solutions. The SMS Messaging includes standalone applications to enable the sending and receiving of SMS messages to GSM mobile devices, as well as a gateway which enables integration of SMS capabilities into existing applications.

Service Level Agreement enhancements are completed for a large international service delivery organisation. Changing business needs required modifications to existing SLA calculation, to support new customers and business processes. The solution provided greater functionality needed to support and grow the customer base.

Human Resource Management System issues rectified for the local subsidiary of an international computer manufacturer and service company. The solution involved a complete code review of the existing application, with the immediate rectification of defects. The review and immediate rectification was completed in a short time frame, resulting in greater system availability and data integrity.

CRM Solutions become a Microsoft Certified Partner and are included in the early adoption program for Microsoft CRM. Only a handful of partners were invited to be included in the early adoption program, which enables potential customers to implement and review the Microsoft CRM application.

CRM Solutions integrate the ProNamik Resource Scheduler into the customer management system of a major international computer company. The solution enables 30+ resource managers to manage 1000+ calls per day, using 300+ service professionals, while pro-actively monitoring service level agreements, and customer commitments.

ProNamik Resource Scheduler developed by CRM Solutions. The Resource Scheduler enables businesses to proactively and dynamically schedule work items to available resources, using existing data. It is designed to be easily integrated into existing applications.

CRM Solutions are engaged to rectify issues with a critical Financial System interface, for a high profile Australian financial company. The solution involves reviewing and correcting an interface developed using Microsoft BizTalk, which links the account management and financial system together. The issues were corrected quickly, effectively eliminating system outages and down time.

CRM Solutions undertake a major project to replace the existing legacy logistics system for the local subsidiary of an international computer manufacturer and service company. The deliverables include a complete end-to-end process review, solution design, project planning, solution development, and implementation of a system to replace the existing main frame legacy system. The solution supports 100+ logistics staff managing 800+ part requests per day, to 300+ service delivery engineers.

Customer Billing system enhancements completed for a local customer services oriented company. The solution enables faster and more accurate processing of billing schedules, resulting in a faster invoicing cycle, and greater viability of monthly revenues.

Wireless Mobile solution using Nokia 9210’s is designed, built and implemented for a high profile hardware services company. The solution is used to enable 200+ field service engineers to receive and update customer service requests, dispatched from a central customer management system. This resulted in greater customer satisfaction, better employee morale, and the ability to accurately track service level agreements, against service contracts.

CRM Solutions complete a large scale upgrade of a customer management system for the local subsidiary of an international computer company. The upgrade was completed in a third of the time taken to complete previous upgrades, with minimal disruption, resulting in greater customer satisfaction and reduced costs.

CRM Solutions design a solution to integrate a legacy "Green Screen" logistics application with existing Windows applications, using screen scraper technologies. The solution allows a large international information technology company to continue using the existing system, avoiding the huge costs associated with replacement.

CRM Solutions design, build and deploy an advanced automated Data Archiving solution for a high profile customer service company. The solution provided the ability to reduce the database size of the main customer management system, while maintaining the ability to access a summary of all pertinent customer data on-line.

Sales Force Automation implemented for a large international service delivery organisation. The solution involved reviewing business requirements and the company policies associated with the goaling of the sales force. The design catered for monitoring and auditing of all KPI’s associated with obtaining the company revenue targets and sales executive commissions and bonuses.

CRM Solutions are engaged in a lead role to ensure the successful deployment of technology to support the New Zealand CRM strategy, for an international computer company. The solution involved the design, development, and implementation of a localised version of the existing system to suit the business and functional requirements of the New Zealand operation.

Advanced reporting infrastructure designed, built and implemented for the Australian subsidiary of a large international customer services company. The solution involved the development of an advanced reporting data warehouse with nightly transactional updates, and an intuitive user friendly interface.

CRM Solutions are commissioned to further improve application and database performance for the customer management system of a major international computer company. The solution reduces 780 million database transactions per day, by improving indexing and database logical design. A code review of the customer management application results in a further reduction of 50 thousand database transactions per day. The application is further streamlined by substantially re-writing large portions, resulting in a reduction of 30 thousand lines of code, while increasing functionality and overall supportability.

Asset Tracking capabilities developed and implemented to support customers of a large international information technology company. The solution provided the ability to track customer assets, allowing pro-active management of any potential failures that may become evident within a large installed base of products.

Web based product registration solution developed and implemented to support the local operations of an international manufacturing company. The solution provided distributors and end users with the ability to register their products, enabling the manufacturer to react quickly to resolve any issues which may arise during their products’ life cycle.

Disaster Recovery capabilities designed and implemented for the service delivery applications of a major computer hardware repair company. The solution included a mirrored copy of the production system located in a separate facility, with transactional data synchronised every 15 minutes.

Inventory Control solution developed and implemented to automate stock control, physical and cyclic inventory counting, for the Logistics Operations of a large multi-national company. The solution provided greater efficiencies in the supply chain management, and inventory control, while reducing costs associated with stock replenishment.

Real-time wireless integration designed, built and implemented for a large international computer company. The solution provided the ability for 300+ service delivery professionals to attend to customer requests and service calls, with real-time updates between mobile wireless devices, and the backend customer management system. This resulted in greater customer satisfaction, greater operational efficiencies, with significant expense reduction across the company.

Time and Expense management solution to automate time, materials and expense tracking, is designed and delivered by CRM Solutions for a large international service company. The solution provided greater visibility to services provided that should incur additional charges, resulting in the recovery of lost revenues of several million dollars per annum.

CRM Solutions developed and implemented comprehensive tracking of customer equipment through the National Repair Centres of a large national manufacturer. The solution provided greater customer satisfaction, while reducing the cost associated with providing warranty repairs.

SAP interface designed and deployed to automate Service Delivery Logistics across Asia Pacific for multi-national computer manufacturer. This solution provided and immediate return on investment, based on tangible gains in operation efficiency.

CRM Solutions undertake a system review, and the performance tuning of a Time Tracking System, used by a large service oriented company. The system was used internally to track and audit the effort expended by 80+ Service Professionals. However, with lengthy delays and poor system response, service professionals did not use the system, resulting in lost revenue, and inaccurate utilisation analysis. These issues were corrected, with the system now being extensively used for revenue recognition and utilisation planning.

CRM Solutions further enhance the capability and security for third-party access of the CRM system for an international computer company. The solution provided increased customer satisfaction, and reduced operational costs.

CRM Solutions improve the stability of a critical system for a major Customer Service company. The Customer Management system was failing on a daily basis, resulting in loss of data and extended system outages. The solution involved an immediate infrastructure and system review, with an immediate action plan to stabilise the system. Within a very short time frame CRM Solutions had executed the action plan, and restored the stability of the system. This resulted in the customer continuing to use, and even expand their existing system versus abandoning the implementation and starting again.

Reporting infrastructure designed, built and implemented for a large Australian telecommunications provider. Services included solutions architecture, and the development of operational and management reports. The final solution supports 80+ users, executing 40+ data extracts and reports on a regular basis.

Major data migration issues affecting the deployment of a Customer Management System are rectified in New Zealand for a large telecommunications provider. This solution involved working around the clock to rectify existing data migration scripts, Oracle database performance tuning, and regularly reporting findings to the senior management. The issues were quickly resolved, with a successful data migration completed in half the expected time, which enabled to project to be delivered on time, and on budget.

CRM Solutions are approached directly and engaged to take a lead role in ensuring a successful deployment of technology, to support the CRM strategy for the largest Australian urban road development. Services included regular project reviews, solutions architecture, development and consulting services, formulating and executing System Deployment Plans. The final solution was delivered in three major releases over 5 months, supporting 80+ users, managing four million customer accounts, from toll road access through to financials.

CRM Solutions are specifically requested by a high profile Australian financial company, to help expedite their national CRM deployment. Services included various system health checks, the formulation and execution of System Test Plans, consulting, and development. The final solution supports 60+ users, 20+ mobile sales representatives, managing 250,000 customer accounts across Australia, from leads to 25 year relationships.

Real-time two-way interfacing designed, built and implemented between two internal Call Handling Systems. This solution was required after the merger of two large computer companies, and supported 200+ users, managing 2500+ calls a day, utilising a national Field Service Delivery organisation of 300+ engineers, and 150+ Third Party Service Provides, and Agencies.

CRM Solutions delivered on-going Partner Certification Training for a major CRM software vendor. Training was conducted across Asia Pacific, with 100+ professionals successfully completing the curriculum. These professionals included internal technical staff, and various strategic partners of Clarify Asia Pacific.

CRM Solutions enhanced the service offerings of a major CRM software vendor. Services included pre-sales support, solutions architecture, project management, consulting services, development services, and training.

CRM Solutions provided vital on-going Operational and Technical Support for a large scale Call Handling and Service Delivery System. Services included customisation, legacy system interfaces, performance tuning, technical training, and end user training.

CRM Solutions were engaged to localise and repair a Call Handling and Service Delivery System deployment, which is unusable. The solution involved articulating the local business requirements, and developing functionality to support the business processes. The final solution supported 180+ users, managing 2000+ calls a day, utilising a national Field Service Delivery organisation of 300+ engineers.